These Terms and Conditions explain how bookings with Istanbul Turkish Night are arranged and the responsibilities of both our guests and our team. Please read them together with your written quotation and booking confirmation before making a payment.
1. About the operator
Istanbul Turkish Night is operated by Romos Turizm Bilişim Dış Ticaret Limited Şirketi, trading as Romos Travel, a Turkish travel agency established in 2009. TÜRSAB licence: A-13114.
Address: Sinanpaşa Mahallesi, Alaybeyi Sokak, Hakan Zini İşhanı, No: 2, Kat: 3, Beşiktaş, Istanbul, Türkiye.
Office: +90 212 327 26 87
Operations: +90 537 473 99 56
Email: info@istanbulturkishnight.com
2. Quotations and booking confirmation
An enquiry or quotation does not by itself reserve a yacht or confirm a booking. Availability remains subject to confirmation. Before payment, we will provide the agreed date, departure time, duration, group size, services, total price, payment requirements and any booking-specific conditions in writing. Your booking is confirmed when we issue written confirmation after receiving the required payment.
Please check your confirmation promptly and tell us about any discrepancy. The person making the booking must be authorised to act for the group and must share the relevant booking information and safety requirements with all participants.
3. Prices, inclusions and payment
The currency, total price, deposit amount and balance-payment deadline are those stated in your written quotation and confirmation. Only the services expressly listed as included form part of the booking. Catering, transfers, decorations, entertainment, entrance fees and additional cruising time are included only when confirmed in writing.
Payments may be made using the methods offered for your booking, including credit card, bank transfer or cash where agreed. Bank transfers must reach our account by the agreed deadline. Please allow for bank processing times. Additional cardholder verification may be required where the person paying is not travelling. We will explain any applicable payment charges before payment.
4. Cancellation by the guest
Please send cancellation requests in writing to info@istanbulturkishnight.com, quoting your booking reference. Cancellation charges are calculated as a percentage of the total confirmed booking price, not only the deposit paid.
| When written cancellation is received | Cancellation charge |
|---|---|
| Before the final five-business-day period begins | 50% of the total booking price |
| During the final five business days before the scheduled departure, or in the event of a no-show | 100% of the total booking price |
For this policy, a business day is Monday to Friday, excluding public holidays in Türkiye. All times are Istanbul local time. The five-business-day cut-off is the same local clock time as your scheduled departure on the fifth preceding business day. Cancellations received at or after that cut-off incur the 100% charge. Weekends and public holidays falling within the final cancellation period do not extend the cut-off.
Any refundable amount is the payment received less the applicable cancellation charge. Leaving the experience early at your own request does not entitle you to a refund for unused time or services, subject to your mandatory legal rights. These updated conditions apply to new bookings accepted under them; they do not retrospectively replace the conditions already agreed for an existing booking.
5. Changes requested by the guest
Requests to change the date, departure time, duration, yacht, group size or included services are subject to availability and written agreement. Price differences and any applicable charges will be explained before you accept a change. A change request is not confirmed until we confirm it in writing. If a requested change cannot be accommodated and you decide to cancel, the cancellation conditions apply.
6. Meeting point, boarding and late arrival
Your confirmation will specify the meeting point and boarding arrangements. Please arrive at the stated time and contact our operations team promptly if you expect a delay. A late arrival may shorten your cruise where the yacht has a fixed operating schedule; an extension cannot be guaranteed and requires prior agreement. Transfers are included only when expressly confirmed.
7. Weather, route changes and operational safety
The captain is responsible for decisions concerning navigation and safety. Routes, stopping points and departure arrangements may need to change because of weather, sea conditions, port restrictions, maritime traffic or instructions from the authorities. Sunshine, a particular sunset view, swimming and access to a specific pier or landmark cannot be guaranteed.
If we cannot operate the booked cruise safely or lawfully, we will contact you to discuss the available options, including an alternative date or an appropriate refund for services we cannot provide. Any replacement experience or material change requires your agreement. Weather-related or other exceptional circumstances do not remove any rights you have under applicable law.
8. Yacht arrangements and guest responsibilities
The yacht's licensed passenger capacity must not be exceeded. The captain and crew remain on board throughout the charter. Guests must follow boarding instructions, safety briefings and crew directions. Please supervise children at all times and notify us before booking of accessibility requirements, medical considerations, food allergies or other needs that may affect the arrangements. We will confirm what can be accommodated.
Swimming is permitted only when the captain considers the location and conditions suitable. Guests must not engage in conduct that endangers themselves, others or the vessel. The captain may restrict an activity or end it where reasonably necessary for safety. Any claim for damage caused by a guest will be assessed on the facts and in accordance with applicable law.
9. Suppliers, changes and responsibility
Some services may be delivered by independent yacht operators or other suppliers. We remain responsible for our own contractual and legal obligations. If an operational issue affects the confirmed arrangements, we will inform you and discuss a suitable solution. Where a replacement yacht is proposed, we will explain any material differences before seeking your agreement.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited. Your statutory consumer rights continue to apply.
10. Insurance, personal belongings and travel documents
We recommend appropriate travel insurance covering your personal circumstances, including cancellation, medical needs and personal belongings. Do not assume that a cruise booking includes comprehensive personal travel or medical insurance. Please ask us before booking if you need details of insurance applicable to your specific service.
Please take reasonable care of your belongings and carry any identification required for the confirmed service. We will request only the participant information needed for the booking and applicable requirements. Further information about personal data is available in our Privacy Policy.
11. Questions, assistance and complaints
If an issue arises before or during your cruise, please contact our operations team as soon as reasonably possible so that we have an opportunity to assist. Written complaints should include your booking reference and relevant details. This request does not restrict your right to seek assistance or use the complaint and dispute-resolution channels available under applicable law.
12. Applicable conditions and acceptance
Your written booking confirmation and these terms together describe the agreed arrangements. Any booking-specific variation must be clearly disclosed and agreed before confirmation. These terms are subject to applicable Turkish law and any mandatory consumer protections that apply to your booking; they do not restrict access to competent consumer authorities or courts.
Please read and accept the applicable terms before confirming your booking. Keep a copy of your quotation, confirmation and the conditions accepted at the time of booking. Later website updates do not automatically alter an existing confirmed contract.