This Distance Sale Agreement sets out the conditions for private cruise services booked remotely with Romos Travel through Istanbul Turkish Night. It must be read together with the booking-specific information supplied before payment, your written confirmation and our Terms and Conditions.
1. Service provider and customer
Service provider: Romos Turizm Bilişim Dış Ticaret Limited Şirketi, trading as Romos Travel and operating Istanbul Turkish Night.
TÜRSAB licence: A-13114.
Tax office / tax number: Beşiktaş / 7351623268.
Address: Sinanpaşa Mahallesi, Alaybeyi Sokak, Hakan Zini İşhanı, No: 2, Kat: 3, Beşiktaş, Istanbul, Türkiye.
Email: info@istanbulturkishnight.com
Office: +90 212 327 26 87
Operations: +90 537 473 99 56
Customer: the person or organisation identified in the booking record who requests and accepts the services. A person booking for other participants must be authorised to do so and must communicate the relevant arrangements and safety requirements to the group. The customer and the participating guests may be different people.
2. Scope and booking-specific information
This agreement concerns the cruise and any additional services expressly agreed in writing. It is intended for cruise bookings and does not impose product-delivery, cargo-return or physical-goods conditions on a service.
Before accepting a booking or requesting payment, we will supply the applicable booking details in a form you can retain, such as email. These details identify:
- The customer, relevant contact and billing information, and booking reference when issued.
- The experience, date, departure time, duration, meeting point, group size and confirmed yacht or yacht arrangements.
- The included services, exclusions, agreed extras and any material restrictions.
- The total price including applicable taxes, currency and any separately disclosed additional charges.
- The payment method, deposit requirement, balance deadline, cancellation conditions and any booking-specific variation agreed in advance.
This public page is the general agreement; it does not itself contain your individual booking details or reserve a yacht. Keep the quotation, pre-contract information, accepted conditions, payment records and confirmation together.
3. Formation of the booking
An enquiry is not a confirmed reservation and does not create a payment obligation. A quotation is subject to the availability and validity conditions stated in it. Your booking is confirmed when we issue written confirmation after receiving the required payment and agreeing the relevant arrangements.
Before you accept a paid booking, the amount and payment obligation must be made clear. We do not treat merely visiting this website, sending an enquiry or reading this agreement as acceptance of a paid contract. We will provide a copy of the applicable conditions and confirmation in a form that you can save.
Please check the details and promptly report any error. A material price or availability error will be explained before we seek your agreement to corrected arrangements; we do not reserve an unrestricted right to change an agreed contract unilaterally.
4. Price and payment
The price, deposit and balance-payment deadline are those specified in your booking documents. A cancellation percentage is not a statement of the deposit amount. Only expressly confirmed services are included. Transfers, catering, decorations, entertainment, admission fees and additional cruising time are extra unless listed as included.
Payment methods may include credit card, bank transfer or cash where agreed for the booking. Bank transfers must be received by the agreed deadline; please allow time for processing. Any applicable payment charges must be disclosed before you agree to pay them. Optional extras require your agreement.
Payment providers and banks process card transactions under their own arrangements. Additional verification may be required for a non-travelling cardholder. Do not send full card numbers or security codes through the enquiry form or ordinary email. A payment failure or chargeback will be investigated; it does not remove either party's rights or responsibilities under the confirmed contract and applicable law.
5. Delivery of the service
The cruise will be provided on the date and under the arrangements confirmed in writing. Boarding and meeting instructions will be communicated before departure. Guests must arrive at the agreed time and contact operations promptly if delayed. Late arrival may shorten a cruise where the vessel has another booking; extra time cannot be guaranteed.
Routes, swimming stops and access to particular piers are subject to weather, sea conditions, maritime traffic, port restrictions and the captain's safety decisions. The captain and crew remain on board. Licensed passenger limits, safety instructions and supervision of children must be respected. Please notify us before booking of accessibility or other requirements so that we can confirm what is possible.
6. Guest cancellation and no-show
Send written cancellation requests to info@istanbulturkishnight.com with your booking reference. Subject to any mandatory statutory right that applies, the agreed contractual cancellation charges are:
| When cancellation is received | Cancellation charge |
|---|---|
| Before the final five-business-day period begins | 50% of the total confirmed booking price |
| During the final five business days before departure, or if the guests do not attend | 100% of the total confirmed booking price |
Business days are Monday to Friday, excluding public holidays in Türkiye. All times are Istanbul local time. The cut-off is the scheduled departure's local clock time on the fifth preceding business day. A cancellation received at or after this cut-off falls within the 100% cancellation period. Weekends or public holidays within that period do not extend the cut-off.
Charges are calculated on the total confirmed booking price, not just the deposit. Any refundable amount is the payment received less the applicable cancellation charge. A guest's decision to leave early does not itself create a refund entitlement for unused time or services. These terms apply to bookings accepted under them and do not retrospectively replace conditions agreed for an existing booking.
7. Statutory withdrawal and contractual cancellation
A statutory cooling-off right is different from the contractual cancellation conditions above. Under Article 15(1)(g) of Türkiye's Distance Contracts Regulation, the ordinary withdrawal right does not apply to qualifying leisure services that must be provided on a specified date or during a specified period. A fixed-date private leisure cruise will generally fall within this category. We will disclose the applicable position before you accept the booking.
This exception must not be applied indiscriminately to every service or voucher. If the exception does not apply and a statutory withdrawal right is available, the applicable statutory procedure and time limit prevail over a cancellation charge. For a service contract subject to the ordinary right, the withdrawal period is generally 14 days from conclusion of the contract.
Where a statutory withdrawal right applies, you may exercise it through an unequivocal written statement or another legally permitted durable medium, including email to the address above. State your name, booking reference, service and that you are withdrawing. An original paper invoice is not imposed as a condition of exercising that right. Nothing here restricts rights relating to a service that is not provided, is defective or does not conform to the agreement.
8. Changes, inability to perform and refunds
A requested change of date, yacht, duration or group size is subject to availability and written agreement. Any price difference or applicable charge will be explained before you accept the change. If a change cannot be agreed and you cancel, the relevant cancellation conditions apply, subject to mandatory law.
If safety restrictions or other circumstances prevent us from providing the confirmed service, we will inform you promptly and discuss available alternatives. A materially different service requires your agreement. Where performance becomes impossible and the applicable distance-contract rules require it, we will notify you within three days of learning of the situation and return the payments due within 14 days of notification.
Refunds will be made through an appropriate payment method in accordance with applicable requirements. For a valid statutory withdrawal, the statutory refund deadline applies. Bank posting times can vary; this does not remove our obligation to initiate a refund within the required period. We do not require you to waive statutory claims in exchange for a refund that is legally due.
9. Exceptional circumstances and responsibility
If an event beyond a party's reasonable control affects performance, that party must inform the other as soon as reasonably possible. We will assess the effect on the particular booking and the options available. The description “force majeure” does not automatically justify keeping payment for services we cannot provide or excluding mandatory consumer rights.
We remain responsible for our own contractual and legal duties when suppliers assist in delivering a booking. No provision excludes liability that cannot lawfully be excluded or places every tax, loss or risk on the customer regardless of the circumstances.
10. Personal information and communications
We use booking and contact information to answer enquiries, deliver the agreed services, administer payments and records, and meet applicable obligations. Necessary information may be shared with relevant suppliers and technology providers as explained in our Privacy Policy. Optional website analytics is described in our Cookie Policy.
Accepting a booking does not itself provide consent to unrelated promotional messages or optional analytics. Please use the contact details above for booking changes, cancellations, assistance or privacy questions.
11. Complaints and dispute resolution
Please contact our team promptly if a problem arises so that we have an opportunity to assist. A written complaint should identify the booking and the issue. This does not limit your right to seek legal redress.
Turkish law applies subject to any mandatory consumer protections applicable to the booking. Consumers may apply to the competent Consumer Arbitration Committee or consumer court, as appropriate under the applicable jurisdiction and monetary rules. No clause restricts a consumer to Istanbul courts where mandatory law provides another competent forum.
12. Records and acceptance
The booking-specific pre-contract information, accepted agreement, written confirmation and agreed variations form the record of the booking. General website updates do not automatically change an existing contract. Mandatory legal rights prevail over any inconsistent provision.
Read the booking details and applicable conditions before accepting a paid reservation. Please retain the documents sent to you. Contact us before payment if any term or arrangement is unclear.